Help with accessing your course – Mini First Aid Online Portal

“Code Redeemed” message – when I enter the enrolment key, it says it has already been redeemed, what do I do?

Check above the Enrolment Key box and see if your course title is showing. If it is showing, you do not need an enrolment key. Just click on Start to access your course.
If your course is not showing, please email: supplies@minifirstaid.co.uk.

“Invalid Code” message – when I enter the enrolment key, it says it is invalid, what do I do?

First of all, check there are no spaces before or after the code and that you are entering it correctly. Copy and paste it if possible from the email you have received.
If this doesn’t help, please forward the email you have received with the enrolment key and we can check it. Forward your email to: support@elearnhere.co.uk

Password reset – I have reset my password but not received an email?

Please check your junk mail. If it’s not there, please email supplies@minifirstaid.co.uk

The quiz is not showing after I watch the video

The quiz will only appear once you have watched the videos all the way through. Please ensure that you have followed all the technical guidelines below:

You can complete this course on any computer, tablet, or smartphone
We recommend using a recent release of one of the following browsers: Google Chrome, Firefox, or Microsoft Edge. Older versions may stop you from viewing the course correctly, and increasingly the Safari browser on iOS devices is falling behind in terms of compatibility

Your IT support

If you are completing your course in your workplace we recommend that your IT department check the following points:

Ensure emails from @elearnhere.co.uk email addresses are whitelisted so that we can contact you if you request any support
The Elearn Here LMS domain (elearnhere.uk) should be made a trusted site
Pop-up browser windows should be allowed for elearnhere.uk
Video streaming may need to be permitted through the IT firewall. We mainly use Vimeo and YouTube for streaming video

Where's my certificate?

Once you have completed the course and passed the final assessment, you can download your certificate. Click ‘My Courses’ and then click ‘Certificate’.

Misspelling or Incorrect name on certificate

Please email support@elearnhere.co.uk. When doing so please provide the following details:

The email on the account
The incorrect name on the certificate
The correct name you want it changed to

Please note that if the reason for the incorrect name is due to you having used someone else’s account you will have to retake the quiz on your own account.